| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Support payments in USD |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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Our warranty policy:
1. For GNSS products we offer one year and half a year warranty. For optical instruments(total station, theodolite, Level), we offer 1 years warranty. For accessories we offer 6 months warranty.
2.Product in warranty please send us photos to show the problem . And then we will decide to send you parts or you send the instrument back to us to repair.We are responsible for the double-run freight and other cost.Please make sure to contact us first instead of sending the damaged parts directly to us.
3.For problem out of the warranty period or warranty liability,we will judge the problem and quoted for you.You need to pay double-run freight and the maintenance cost.
4.For all instrument we provide life-long technical support.Remark:Improper use of the instrument and man-made damage of the instrument is not covered in warranty liability.Warranty only aimed at the problem caused by the product quality.
Our Technical Support:
Before any shipment we will have quality check person to give the instrument a careful quality check (software installation and test for GNSS product).
For all GNSS and optical instrument, you will get the user manual and operating video.
For green hand users we offer free online training (especially for GNSS products), regarding receiver configuration, survey software on controller and post process software operation. If customer needed we also offer charged on site training.
For all of the products we offer lifelong and 24 hours technical support.
Special services:
If you have a survey project, and you are finding a most cost-effective and efficient way to handle it. Just tell us your project specification, we will feedback with professional suggestions as reference.
We offer GNSS raw data process and CAD drawing for survey field end users.
If you have some broken instrument, and want to re-pick up into normal use, send it to use we offer professional repair service for all kinds of survey equipment.
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1.Whats your payment method ? We accept T/T in advance,L/C at sight,Western Union,Paypal ,Secure Payment and Credit Card.For L/C payment ,some countries and some models are not available,for PayPal payment,you need to pay additional charge by Ebay company about 4% of the total Amount. 2.How can you guarantee the safety of my funds? Trust is always a big problem for international trade,we believe good business credit and reputation is the most important for businessman.We recommend Trade Assurance service by Group.We wont get the fund unless you get the product and confirm the payment. 3.What Countries do you ship to? 4.Does NCT sell second hand renewed instruments? |
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